Refunds & NSF Checks

 

Refunds:

-         If originally paid by cash or check a refund is posted to the account. Give a screen print of the history screen showing the refund to your bookkeeper. A check request is prepared and coded to xx 1400 110. No entry is made to the SNAP account.

 

-         If originally paid by credit card a refund is posted to the account. Give a screen print of the history screen showing the refund to your bookkeeper. The bookkeeper swipes the card and has a manager approve the credit card refund slip. The slip is sent to your accounting staff member at Central Office where a journal entry is made. No entry is made to the SNAP account.

 

-         Note for bookkeepers-processing a subscription refund like an advertising refund will make the SNAP account out of balance.

 

-         When someone calls in requesting a refund-suggest that they donate the remaining funds to your NIE program or transfer the amount to a relative or friends subscription.

 

NSF Checks:

-         If the NSF check is collectible, the bookkeeper makes an entry like any other make good. They do a miscellaneous deposit and code it to xx-374 along with the customers name. This information allows the accounting staff member at Central Office do a journal entry.

 

-         If the NSF check is NOT collectible, you have to stop the subscription. Process a refund and change the amount to the full amount of the NSF check. Give a screen print of the history showing the refund to your bookkeeper. They will call or email the accounting staff member at Central Office. A journal entry is made at Central Office to correct the bank account.